FAITH • FAMILY • FIDELIS
Why Families Choose Fidelis
Home care is personal. The agency you choose should be too
Choosing Care Is About More Than a Schedule
Choosing a home care provider means trusting the people entering your home
and depending on them to be there when you need them. At Fidelis, we combine
dependable care with personal attention, thoughtful caregiver matching and
faith-centered support.
98%
Shift Fill Rate
In Person
Caregiver Screening
& Training
& Training
Day One
Personal Caregiver
Introduction
Introduction
Faith-Centered
Chaplain &
Spiritual Support
Spiritual Support
98%
Shift Fill Rate
Care You Can Depend On
When Care Is Scheduled, Families Need to Know Someone Will Be There.
Fidelis maintains a 98% shift fill rate, meaning 98% of our clients' scheduled shifts are successfully staffed.
Reliable scheduling means fewer uncovered shifts, fewer interruptions in care and greater confidence that a qualified caregiver will be there when expected.
For clients, that consistency helps them remain safe and supported at home. For families, it means one less thing to worry about.
Who We Send Into Your Home Matters
We Take the Time to Know Our Caregivers.
The quality of home care depends on the person who walks through your door.
That is why Fidelis takes the time to personally meet, screen and learn
about the caregivers we hire.
✓ Extensive background checks
✓ Personal reference checks
✓ Previous caregiving experience reviewed
✓ Driving record reviewed
✓ Two-hour in-person orientation and training
During orientation, we learn more about each caregiver's skills,
experience, training, strengths and personality. This helps us create
a more complete caregiver profile and make more thoughtful matches
between our caregivers and clients.
The Right Caregiver Isn't Simply Available.
They're Right for You.
They're Right for You.
By understanding each caregiver's experience, skills, strengths and
personality, we can be more intentional about finding the right fit
for each client's individual needs and preferences.
Starting Care Differently
We Don't Just Send Someone to Your Door.
Whenever possible, a Fidelis team member personally introduces the
caregiver during the first visit and helps everyone begin the
relationship on the same page.
01
Introduce
A Fidelis team member personally introduces the caregiver to the
client and family.
02
Review
We review the care plan, responsibilities, routines, preferences
and expectations together.
03
Begin With Confidence
Questions can be answered immediately so the client, family and
caregiver begin care on the same page.
FAITH • FAMILY • FIDELIS
Caring for More Than a Schedule
At Fidelis, caring for the whole person includes recognizing emotional and spiritual needs. We have a chaplain on staff who prays for our company, caregivers, clients and families and is available to provide additional prayer and spiritual support when requested.
Our team also prays for our clients daily. Spiritual support is always offered respectfully and according to each person's wishes and beliefs.
Ready to Find the Right Care for Your Family?
Talk with our team about your loved one's needs and learn how Fidelis
can help them remain safe, comfortable and supported at home.
Schedule a Free In-Home Assessment